Avsar Hub
Content Writer Vacancy at Phonepe
Overview:
Phonepe is hiring an experienced Content Writer at their Bangalore location. You will help improve how PhonePe interacts with its users and work hand-in-hand with peers in User Experience Design, Business, and Creative Tech to develop breakthrough interactive concepts and content strategies.
The complete details of this job are as follows:
What will you be doing:
- Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Identify measures/communication changes that can be initiated based on analysis
- Measure and report performance of all analysis undertaken and assess against goals
- On any given day you will be involved in the development of interactive chatbot, work on new interaction models on the PhonePe App and aid 1,500+ customer support executives in delivering a customer experience that is par excellence.
- You will also be taking on various communication requests that hit the communication team’s inbox. Also, as we own customer communication, we need someone who is flexible and can easily adapt to the dynamic nature of the customer service industry.
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Qualifications for this Job:
- 4+ years experience in the stock broking industry; creating educational content, crafting videos/rich-media formats
- Someone with a deep understanding of customer psychology and is armed with strong narrative skills
- A candidate who can cogently and passionately present and defend work/ideas, which improve CX
- A communication specialist who can collaborate with multiple verticals/teams
- Should be well versed with Microsoft Excel, Powerpoint and Word, popular Content Management Systems
- Experience in working with a customer experience teams will be an advantage
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