Postgraduates Vacancy at UPS

Postgraduates Vacancy at UPS



UPS is hiring an experienced Team Leader at their Pune location. Team Lead is a full-time position responsible for providing departmental administrative, coaching, technical training and support to associates. Judgment and independent initiative may be required to identify, adapt and apply approaches to solve problems. This position monitors the efficiency of processes at their maximum level and ensures process, policy, and procedure changes are administered. This position also assists in the development and support of the staff in the execution of strategies designed to achieve financial objectives. He/She abides to local guidelines and regulations. This position may supervise others and performs other tasks as requested.

The complete details of this job are as follows:

What will you be doing:

  • Act as a liaison between Associates and Supervisors.
  • Delegate / Assign tasks to associates.
  • Coach associates to maintain service levels.
  • Stays current on service features and system enhancements through formal and informal training.
  • Assist and support associates with difficult work-related situations.
  • Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction.
  • Responsible for providing assistance to resolve any problems that arise in the department.
  • Prioritize the workflow to meet the deadlines of the department.
  • Communicates to Supervisor any issues or problems that need escalation or management attention.
  • Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department.
  • Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place.
  • Reviews processes to ensure efficiencies are maximized within the department.
  • Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audit.
  • Determines employees’ training needs to produce continuous development plans.
  • Provides on-going feedback and support to improve performance.
  • Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.

Qualifications for this Job:

  • GraduatePostgraduate in any discipline. Finance & Accounting (preferred).
  • Europe Billing process knowledge is a must.
  • Excellent written and verbal communication skills.
  • Self-Driven.
  • Influence and Persuasion.
  • Strong customer orientation.
  • Knowledge of MS office is a must.

What Skills are Needed:

Must have effective and professional communication skills to work with internal and external customers.

Must be a team builder who facilitates cooperation.

Ability to work independently, make sound judgments, without supervision based on the needs of the process.

Willingness to accept change and perform additional duties as assigned according to business requirements.

To apply for this job, visit official website.

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