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Graduates Vacancy at Visa

Graduates Vacancy at Visa


Visa Hiring Graduates for People Solutions Associate Post


VISA is hiring an experienced People Solutions Associate (US Payroll and Benefits Associate) at their Bangalore location. You will work to analyze and resolve employee and manager inquiries related to, but not limited to, questions regarding North American region (primarily the USA) Payroll, Benefits, Compensation, Verification of Employment, Employee Data changes, and various other HR areas of support.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

  • Make appropriate adjustments per the request and communicating progress and outcomes to requestors in a timely and efficient manner, utilizing strong customer service skills
  • Employs internal tools such as the case management system (ServiceNow), HRIS (Workday) and vendor tools (Smart Recruiters, ADP etc.) effectively to research and assess next steps and accurate resolutions
  • Supports cyclical HR events that impact employees (i.e., Annual Review/Open Enrollment)
  • Review and complete forms accurately for submission to COE teams or vendors
  • Establish and maintain collaborative and respectful partnerships with our COE’s (North America region, primarily the USA) in HR, Payroll, Benefits, Compensation, and others to further our continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a high-quality employee experience
  • Map the business process, and recommend changes if-as appropriate to improve quality and timeliness of service
  • Conduct root-cause analysis for issues and identify solutions
  • Serve as back-up to the team leader(s) and in leaders absence provide guidance to other members of the team
  • Be flexible and able to handle unexpected transactions and service requests
  • Maintain discretion and adhere to strict confidentiality standards
  • This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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  • Minimum of 2 years of relevant work experience with a bachelor’s degree
  • Experience using enterprise-scale HRIS tools (like Workday, Smart Recruiter, ADP etc.)
  • Experience using a HR Case Management system (like ServiceNow)
  • Strong Microsoft Office Suite skills (Word, PowerPoint, Excel, Visio)
  • 2-4 years of relevant work experience with a bachelor’s degree
  • General knowledge of HR functional policies and practices within a Global Shared Services model
  • Skilled in the utilization and management of enterprise level systems such as Workday and ServiceNow, other comparable software tools acceptable
  • Experience managing a variety of HR related inquiries in a fast paced/high volume environment with a focus on QA and meeting established KPIs/SLAs
  • Collaborative style and a good team player with a strong customer centered mind-set that focusses on employee experience and continuous improvement for all processes
  • Proven track record of working with and maintaining strong relationships with internal partners and COEs
  • Strong communicator who can deliver impactful and easily understandable resolutions to employees around complex HR issues in common/natural language
  • Proficient in Microsoft Office products
  • Able to work a Monday – Friday full-time schedule

To apply for this job, visit the official website