Avsar Hub
Graduate, Post Graduate, MBA, CA Vacancy at YES Bank
Overview:
YES Bank perspective and well-qualified and experienced candidates for the post of Deputy Branch Manager at their Karnataka, India locations. Role of the deputy branch manager in ensuring procedures, compliance, and business. accountable for making decisions that are profitable and efficient. By providing a variety of financial products and services to the consumer, you can extend your existing accounts and open new ones while keeping a tab on the branch’s sales targets.
YES Bank provides full-time placement opportunities for experienced candidates. If any candidates are interested in this post then you can apply. There is 01 vacancy for the above position. As per the official website notification. Candidates are advised to read the eligibility criteria before applying for this post. The selected Candidate works in the Marketing Department. Eligible and desirous candidates apply through the official website of YES Bank. There is no age limit to apply for this post. Interested candidates must first visit the YES Bank website, click on the career option, and then complete and submit your application.
Check out the complete details for this job which is mentioned below.
Some Important Points:
Post Name: Deputy Branch Manager
Location: Karnataka, India
Working Time: Full-time
Sarkari Result | Sarkari Job Find | Free Job Alert | Sarkari Result 2023
Amul Hiring M.Com in Commerce, Graduates, MBA, PGDM
Roles and Responsibilities:
The Ideal Candidate should be able to:
- Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process
- Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
- Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
- Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
- Maintain strict vigilance on the quality of forms and documentation provided
- Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.
2. Transactions Related:
- Ensure all the counters are opened and staff is ready to service client’s atleast 15 minutes before the customer timings
- Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer
- Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.
- Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations
- Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning
- Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management
- Ensure that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations
3. Service & Quality:
- Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.
- Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency
- Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.
- Play a pro-active role in new products, processes or systems roll out impacting the clients
- Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Also collate their feedback & suggestions
- Ensuring collection of CSS forms on periodic basis and sent to NOC.
- Responsible for monthly “Branch Service Committee” meetings are held on 07th of each month
- Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards
Eligibility:
Education:
- Candidates should possess Graduate, Post Graduate, MBA, CA, or Engineer from a recognized university/premium business schools
- AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage
- Certification on quality programs i.e., Six Sigma, ISO, 5S, Kaizen, etc. will be an added advantage
- Experience:
Experience:
- Must have 6 to 12 years of work experience in Banking Operations & Services of which minimum 3 years has to be in banking Operations or service role
- Must have minimum 2 years should be in a leadership role handling team
To apply for this job, visit the official website
