Vacancy for B.Com, M.Com Graduates, MBA, CMA, CA at Ford

Overview:

Ford is hiring an experienced Supplier Helpdesk Analyst at their Chennai location. You will be Handling supplier calls & emails – by following the etiquettes appropriately and Perform deep dive analysis for all queries in emails / calls / tickets and provide complete resolution.

The complete details of this job are as follows:

What will you be doing:

• Work closely with operating teams if there is a delay in processing payment
• Daily reporting of count/ status of calls & emails handled
• Collate metrics and publish to management on a regular basis
• Support supplier trainings on digital tools and support new system launches (IERP)
• Improve digital tools utilization by suppliers and aim towards email reduction
• Coordinate within the team for completing common objectives
• Flexible to work in night shift permanently

Qualifications for this Job:

• B.Com,  M.Com with 1-3 years of experience.
• MBA , CMA Inter,  CA Inter with,  without experience.
• Good oral and written communication with ability to communicate in neutral accent and fluency in English language.
• Knowledge on basic email and call etiquettes.
• Orientation towards customer satisfaction.
• Basic accounting knowledge and ability to understand impact to financials,
• Hold experience of using MS Office Tools.
• Ability to prioritize, work independently, and plan assignments concurrently.
• Good interpersonal skills – develop a connect with work partners on/off location.
• Quick adaptability, flexibility and holding short learning curve.
• Foreign language German / French (B2 level completion) is an added advantage (not mandatory).

To apply for this job, visit official website

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