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Finance Graduates Vacancy at S&P Global
Overview:
S&P Global is hiring an experienced Customer Success, Migration Associate at their Ahmedabad location. You will ensure smooth transition for CapIQ clients migrating to the S&P Capital IQ Pro platform znd work with account team and upgrade program team to complete client migration prep work and devise customer upgrade journey.
The complete details of this job are as follows:
Roles and Responsibilities:
The Ideal Candidate should be able to:
- Encourage clients to fully adopt CIQ Pro Platform
- Engage with internal stakeholders to support clients for successful migration
- Remove any barriers to ensure timely migration and meet or exceed project plan timelines
- Work together with the account team to project manage the transition plan
- Keep all stakeholders informed of status and appropriately escalate any concerns/issues
- Execute migration strategies set by Account Directors
- Ensure high-touch migration experience for each user
- Execute proactive, creative, and ongoing contact initiatives in partnership with relevant stakeholders
- Educate and spread awareness within the client base about our capabilities to increase overall product usage
- Collect and share feedback – provide platform and product functionality, get feedback from clients, run new release trainings and share client’s feedbacks with teams internally
- Commit to continuous learning of the products suite and services we offer, including ongoing enhancements, new offerings and how they relate to customers workflow
- Leverage internal sales tools to optimize client engagement, e.g., CRM and Cadence systems
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Eligibility:
- Bachelor’s degree required (Business, Finance, Economics or related field preferred)
- Strong MS office (Excel, Word, PowerPoint) skills are required
- 1-3 years work experience in a client-facing role
- 2 years of experience in the financial services industry and/or in a sales/account management and/or project management role preferred
- Any knowledge of CRM systems (such as Salesforce, SalesLoft) or research platforms would be advantageous
- Background in project management would be ideal
- The Ideal candidate should also have:
- Positive, proactive attitude and ability to work well in teams
- Client-first mindset – exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
- Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
- Excellent organizational skills with the ability to organize, multitask and prioritize in a fast-paced environment
- Ideally experienced in consultative sales or a client-facing role (inside sales, prospecting, sales support, customer support, client relationship management) and in dealing with challenging situations
- Project management experience – the ability to manage multiple projects from conception to completion and ensure that timelines are met and all relevant stakeholders updated
- Strong advocate of continuous learning, personal development, and knowledge application
- Marketing skills are a plus – able to position our products to drive adoption and usage and identify expansion opportunities
To apply for this job, visit the official website
